Contact & Support
One door, routed properly. Orders, membership, partnerships, press, events, Rescue, wholesale and collaboration all arrive at a desk that can actually answer them.
How we answer
A house is judged by how it behaves when something goes wrong. We would rather take longer and answer properly than reply in an hour with nothing in it.
Every enquiry is answered by a person who can act on it, not a ticket queue.
Write once. We route internally rather than asking you to start again elsewhere.
If something is delayed, out of stock or refused, we say so plainly and tell you why.
We hold only what is needed to answer you and we never sell or trade it.
The desks
01
Orders, delivery, returns, sizing, garment care and payment.
If a piece has not arrived, has arrived wrong, or has not worn the way it should, this is the desk that owns it. Send your order number, the piece, and a photograph where relevant. We do not use scripted replies and we do not close a case until it is genuinely resolved.
02
Applications, verification, recommendation and member access.
Membership is earned, never bought. This desk handles new applications, references from existing members, verification of standing, and access problems on member accounts. Applications are read by people, not filtered by software, so allow time for a considered answer.
03
Commercial collaborations, sponsorship, interviews and official imagery.
We work with a small number of partners whose standards match our own. Tell us who you are, what you make, and why the mark belongs anywhere near it. Press requests receive approved imagery, correct brand history and a named contact — never a generic pack.
04
Ride-outs, chapter events, Rescue projects and stockists.
Chapter events, ride-outs and track days are coordinated here alongside Rescue volunteering and delivery partners. Wholesale and territory enquiries are assessed on fit, not volume — we would rather be in ten right rooms than a hundred wrong ones.
05
Artists, builders, photographers, film-makers and cultural partners.
The house was built by people who make things. If you build machines, shoot film, print, paint, tattoo, engineer or write, there is a door here. Send work, not a pitch deck.
Response times
Before you write
Sizing, fabric behaviour, delivery windows and returns are documented in full. If the answer is there you will have it faster than we can type it.
Direct channels
contact@slowboys.co.ukInstagram @original.slowboys · London-born, answered worldwide. Mark your subject with the desk name and we route it on arrival.
Write to the house
Choose the desk, tell us what happened and what you want to happen next. Your message opens in your own mail client addressed to the right people — nothing is stored here.
